Case Studies
| Case Study 1 - Dealing with Aggressive Customers - Major UK Supermarket Chain | |
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| The problem | Training For Success was approached by a major UK supermarket chain that was experiencing issues dealing with aggressive customers. |
| The Solution | Training For Success responded to the Clients concerns and addressed their specific issues by devising a bespoke and ongoing training solution to train managers and equip them with the skills and a range of effective techniques and strategies to deal with aggressive people. |
| The Results | In excess of 200 courses training over 2,400 delegates have now been delivered to the customer. The client has been delighted with the results of the Training For Success courses. "There is a heightened confidence within managers in the manner in which incidents are dealt with and a reduction in violent acts towards staff" This solution has reduced the levels of stock loss and reported incidents and is now a mandatory requirement within the ongoing management development programme. |
| Case Study 2 - Dealing with Supply Chain Threats - European Distributor | |
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| The problem | Training For Success was approached by a European distributor who was concerned about the threat of major incidents occurring within their supply chain. The risks for the client were the threat to the safety of staff and disruption to the primary business function. |
| The Solution | Training For Success responded to the Clients concerns and addressed their specific issues by undertaking a detailed review of the supply chain seeking to address risks and threats at each point. The review led to the creation of a tailored training programme for management teams from the primary distribution hubs. |
| The Results | The review identified a number of weaknesses and threats which were addressed in the training. The result of this was the Company wide supply chain policy and procedures being amended following the delivery of the initial phase of training |
| Case Study 3 - Her Majesty's Courts Service | |
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| The problem | Training For Success won the HMCS (Her Majesty's Courts Service) tender to deliver training in response to new regulations arising from the Domestic Violence, Crime and Victims Act 2004. The new statutory provisions meant that staff needed to be trained in the effect this would have in their operational roles. |
| The Solution | In consultation with the Department for Constitutional Affairs, Training For Success responded to the Clients requirements by devising a specific programme to address these training needs The programme integrated a pragmatic approach to both the legal requirements and the heightened focus upon personal safety with the Act embracing both the power of entry and search. |
| The Results | The training has met with significant success supporting both national and local initiatives, and has been rolled out on a national level. |
| Case Study 4 - Dealing with Armed Robbery and Kidnap Threats | |
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| The problem | Training For Success was approached by a UK client who was concerned about potential threats to their cash based business. In particular the client was seeking to minimise the threats to their business from the twin threat of armed robbery and kidnap. |
| The Solution | Training For Success responded to the Clients concerns and addressed their specific issues by devising a training programme aimed at senior executives and key managers. |
| The Results | The program was extremely well received by the client who has since rolled the program out more widely across their organisation. Policy & procedures have been amended to integrate the new learning. |