Handling Conflict & Aggression

This course provides managers and staff with successful techniques for diffusing situations with demanding and threatening people, whilst reducing the likelihood of harm.

The benefits of TFS conflict management courses are:

• Well trained staff who can confidently manage difficult situations and minimise the risk to themselves, colleagues and customers.
• A reduction of incidents which could lead to injury resulting in less sickness, less stress and happier staff.
• A safer working environment and place to visit.
• Compliant with Health & Safety Regulations

Courses are tailored to meet each client's specific needs, but will typically include the following elements:

• Identifying the key elements of risk analysis
• Recognize and manage the disorientation associated with confrontation
• Demonstrate safe working practices to improve personal safety
• Identify and apply an effective model of conflict resolution
• Provide useful identifying information for the police if required
• State the legislation which will assist in protecting our staff and dealing with offenders

National Occupational Standards B5 09 01

Conflict Management Courses - Contact us for a free consultation.