Courses

Customer Service and Communication Programmes

TFS has designed and delivered a variety of programmes which have become the benchmarks of excellence within the customer service arena. For most clients this can be the most important contact they have with their customers and you don't get a second chance to make a good first impression.

Working with the private and public sectors, our customer service courses are designed to give delegates the skills and confidence to handle all manner of customers from the curious to the demanding, to time wasters and those who are difficult and rude.

One particular course run under the genre of customer service is 'Developing Positive Customer Relations'.

If you would like to discuss devising a training programme for you and company to deal with your customer service issues, contact us today for a free consultation.

Feedback on these courses included:

"I would just like to let you know that the training course I attended 'Developing Positive Customer Relations' was very interesting. The trainer was excellent, who managed to keep the whole group involved and stimulated. The content of the course was very beneficial, both personally to ourselves and in our work role and behaviour. It is evident that the course content was carefully discussed and thought about before it was carried out. I myself was very impressed and would like to commend Rob for constructing this training session. Well Done!!"

Sahdia Raja - Customer Services Manager, Hounslow Council

"Having just attended the above Training Course, I feel I must give you my view of the training offered. What a refreshing change to go on a course that did not steer you through the Trainers own & rigid good practice guidelines. The Trainer endorsed that we, the staff, had developed good practice skills but gave us suggestions to consider on how we could improve those skills. It was also refreshing that the feelings of the staff and not only the customer should be considered in the two - way exchange of communication. The course itself was run in a friendly, humorous and non judgemental way. I thoroughly enjoyed the day and thank you for introducing a "new" approach to this training subject."

Catherine Wild - Mosaic Fashions Customer Services Manager, London